EMD MANAGER

Lesson 1:

EMD-A

Associated EMD (EMD-A)
An Associated EMD (EMD-A) must be issued for all ‘flight-related’ services, such as excess baggage, lounge access, seat assignments, meals, petc etc. / Inflight service /

Lesson 2:

EMD-s

Standalone EMD (EMD-S)
A Standalone EMD (EMD-S) can be used for any service or fee such as a change fee or group deposit, or any item that is not directly related to a specific flight segment. /penalty fee, no show, boarding fee/

ASSISTED TICKETING

LESSON 1  :

Issue My Ticket

This module discusses the capabilities of the tool.

LESSON 2  :

Ticket List

In this scenario you will display a list of all tickets issued in a booking file, view the status of each, and display eticket details.

LESSON 3  :

Ticket Revalidation

Most airlines do not allow revalidation, but this scenario demonstrates the steps to revalidate an eticket.

LESSON 4  :

Ticket Void

In this scenario you will void a ticket.

LESSON 5  :

Ticket Refund

This scenario demonstrates how to perform a full refund, partial refund, and display the TINS report.

LESSON 6  :

Manual Fare Builder

In this first scenario you will adjust a current filed fare.  In the second scenario you will create a filed far from scratch.

LESSON 7  :

Involuntary Exchange

In this scenario you will enter a ticket modifier and then exchange an eticket.

LESSON 8  :

Voluntary Change

This course describes how to use the Voluntary Change tab in Assisted Ticketing to perform a voluntary change.

AUTOMATED EXCHANGE

LESSON 1  :

Exchange a Non-Changeable Ticket

Exchange a non-refundable ticket

LESSON 2  :

Perform an Even Exchange

How to use Automated Exchanges to complete an even exchange. In this exchange type, the new ticket value is the same as the original ticket value and no penalty applies.

LESSON 3  :

Change fee collected as EMD issue later

How to use Automated Exchanges when the new ticket or taxes are of greater value than the old ticket, or penalty for a change applies, or a change fee must be collected

LESSON 4  :

Multiple reissues

How to use Automated Exchanges when the traveler has exchanged tickets within the booking file multiple times.

LESSON 5  :

Pricing methods

Compare pricing options before completing a ticket exchange.

LESSON 6  :

Additional collection and change fee collected as tax

Complete a ticket exchange when the change fee is collected as a tax.

LESSON 7  :

Exchange tickets with multiple passenger type codes

Exchanges for multiple passengers with different PTC codes, such as a family traveling with a child.

LESSON 8  :

Exchange with Multiple Filed Fares

In this scenario, a passenger has portions of his itinerary that must be ticketed separately. You will learn which segments apply to the exchange and which ticket to apply to the itinerary.

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